Shipper FAQs

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Shipping with DILE Solutions

We offer Ocean container drayage, full truckloads (FTLs), and less than truckloads (LTLs)services across the intercontinental United States.

You can contact us at 1-844-786-3453 (RUN DILE), Ext 4[Sales], email us at or fill out our “Get Quote” online form and a member of our team will reach out to learn more about your business and help you get your first quote.

Yes. We have a team monitoring your loads constantly, and managing any exceptions on your behalf. You choose how you want to receive these updates via phone calls, emails or through system updates.

Our Carrier Network

We vet each carrier in our vast network based on safety, violation history, insurance requirements, and more. We continuously monitor our carriers on their performance, financial health, and compliance status.

We match your shipment with the right carrier to help ensure your shipments are delivered on-time. In addition, our experienced team is on call to manage any exceptions that may happen on your behalf.

We partner with reliable FTL carriers with dry van (53-foot) and flatbed services. We also have strong networks of national LTL carriers and drayage companies.

Shipment Specifics

BOL stands for bill of lading. This document works as a receipt of freight services; it provides all the necessary details to process a shipment correctly (pickup/delivery details, number of units, freight classification, weight, etc.). The BOL is created and then presented to the carrier at pickup. The shipper retains a copy of the BOL for their own records.

Freight shipping rates are typically dependent on a variety of factors, including the type of freight being shipped, mode of transport, weight, distance and more. Contact us and learn more on how to best ship your products.

Freight dimensions and freight weight should never be estimated. It is critical to measure the length, width and height to the approximate inch, especially for LTL shipping. We rely on exact dimensions to determine how much freight can fit on one truck. Incorrect or estimated measurements could result in rate adjustment and additional surcharges.

The freight classification system was created by the National Motor Freight Traffic Association (NMFTA) to provide a standardized freight pricing structure for all types of shippable commodities.

Commodities are grouped into 18 freight classes, signified as numbers between 50 and 500. The classification of your freight is determined by the weight, dimensions, density, ease of handling, value and liability (probability of freight damage or theft). Typically, the lower the class number, the lower the freight shipping price per pound.

The U.S. DOT considers any material that poses an unreasonable risk to health, safety or property as hazardous, and has classes in place to differentiate the types. The class must be identified and the carrier needs to meet all the DOT safety and transportation requirements. Please contact us to discuss shipping these materials.

Shipments do not typically come with a guaranteed transit time unless it is requested. AT DILE Solutions, we strive to provide the best services to our customers by prioritizing our efforts on our carrier selections. We work with the top performers in the industry to provide reliable, on-time services to our customers.

The primary differences between less-than-truckload (LTL) and truckload (TL) shipments are the amount of space they occupy in a trailer and how they are transported.

LTL freight is larger than parcel but does not fill an entire trailer (typically greater than 150 lbs and less than 15,000 lbs.). LTL shipments travel through a “hub and spoke” network (making multiple stops at service centers between the shipper and consignee). Our customers who ship LTL appreciate that it is cost effective and allows for flexibility.

Truckload freight shipments are larger than LTL, taking up all or most of the space on a truck (typically 15,000 to 45,000 lbs). These loads are not consolidated and can be picked up and transported directly to the destination resulting in faster transit times. Truckload offerings include equipment like 53-foot dry vans, flatbeds, refrigerated units, and other specialized equipment.

Accessorial fees are extra charges a customer incurs that exceed standard shipping charges. They are designed to help offset additional costs associated with some shipping situations. For example, if a school orders desks and chairs but does not have a dock for unloading, a lift gate may be required. Lift gates go beyond the normal delivery procedures and would be considered an accessorial charge. Other common accessorial charges include detention and layover, stop-offs, driver assist, overweight and/or oversized items, storage, etc.

Why Shippers and Carriers Choose Dile Solutions